FAQ
Here are the answers to some of our most common questions
We pride ourselves on having one of the simplest online checkout processes in the industry. Simply pick your service, add your details, and click "Book Now"!
When booking a Move Out / Move In you MUST choose the Super Scrub service. Please click HERE to view a checklist of everything that is included in each package!
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All Customers are charged upon booking no matter how far out you book.
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Chargebacks: Unfortunately, due to an increase in fraudulent chargebacks, we’ve hired a collections agency to put all fraudulent chargebacks into collections. All accounts in collections will also receive a 10% late fee every month.
Please click HERE to view a checklist of everything that is included in each package!
The Deep Scrub is recommended for first time customers. It allows our cleaners to spend time cleaning your interior windows & sills, inside your kitchen cabinets, as well as detail your baseboards. This extra time allows our cleaners to focus a little bit more on the small details.
We have a 48 Hour Cancelation Policy
If you cancel more than 48 hours in advance: Full refund to the payment information on file.
If you cancel within 48 hours of your appointment: Your booking is credited to your account. This credit can be used at any time!
If you cancel within 24 hours, it is a non refundable full charge.
Monday – Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 9am-5pm
Closed: Christmas, New Years Day, 4th of July, & Thanksgiving
We do not charge a rescheduling fee as long as it is done at least 48 hours prior to your appointment. Please see "Cancelations And Refunds section above".
We strictly only clean inside the home.
Yes, whenever possible! We do our best to make this happen, but understand that it is not a 100% guarantee.
Nope! However, initial introductions can be a good way to build a relationship with your SCRUBZ cleaner.
All of our cleaners and employees have been background checked! They have also been trained and are insured. You have absolutely nothing to worry about.
SCRUBZ Pro Cleaning is Licensed with the State of Washington, has $2 Million is general liability insurance, and is bonded by Hiscoxx.
We pride ourselves on being an Eco Friendly cleaning company. IF harsh chemicals are used it is very sparingly and only in situations where it is mandatory.
Of Course! If you will be a repeat customer then this is actually recommended. That way you are free to go about your busy day as you would otherwise!
Tipping is normal and very much appreciated! 100% of the tip amount goes to your specific cleaner! Feel free to tip whatever amount you feel comfortable with.
Please contact our office immediately to work with our insurance to get the object of value replaced. This is an extremely rare occurrence. If you have any valuable items that could be easily broken, it might be best to place them in a safe spot.
However, this typically I'snt necessary at all.
We have a 100% Satisfaction Guarantee! If you are not pleased with your service, we will send another cleaner out Free Of Charge.